All copyright, database rights, design rights, and all intellectual property rights in and to all text and graphics their selection and arrangement, and all mark up/layout/scripts, software compilations, underlying source (hyper text mark up No part of our web site can be reproduced in any form whatsoever whether electronically or otherwise without our prior written consent other than temporarily in the course of using our web site or to keep a record of a transaction entered into using this web site.
We disclaim and exclude any duty of care which we may owe you in respect of the information on this web site. Your reliance on this web site and your use of this web site is entirely at your own risk. Nothing on this web site constitutes an offer to enter into any contract, and all orders for tickets are subject to acceptance by Chunky Trips. We exclude all warranties, terms and conditions implied by law in relation to this web site.
You may not rely on any statement or representation in the web site, and when you buy tickets from Chunky Trips you agree that you have not relied on any statement or representation in this web site.
We do not exclude our liability for fraudulent misrepresentation.
We shall have no liability for any loss or damage you suffer as a result of relying on any fact or statement that prove to be incorrect.
* *These General Conditions of Carriage are the conditions on which Chunky Trips carries any person and their property and these conditions shall apply to each ticket issued by Chunky Trips and each contract to carry any person entered into by Chunky Trips. Any person who travels on with Chunky Trips shall be considered to have agreed to be carried on these General Conditions of Carriage.
We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions of Carriage. (eg. Vouchers)
Your ticket is a record of our agreement to carry you and grant you entry into a given event. Your ticket is our property and shall be returned to us on request. If your ticket was purchased by someone else, you agree that such person purchased the ticket as your agent. A ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else.
(a)*Validity of ticket: *Your ticket permits you to make the journeys and enter the events stated on the ticket, subject to any restrictions or statements as to the services/events, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket. Travel at any other time is not permitted. Ticket grants entry into any given event on the specified date only.
(b) *Ownership of ticket:* Your ticket remains our property at all times and if a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel. We reserve the right to refuse to issue a replacement ticket in such circumstances. If we exercise our right to refuse to issue a replacement ticket, we will notify you within 7 days of so refusing setting out the reason for withdrawing the ticket.You must check your ticket for errors as soon as you receive it. ? If your ticket was issued to you in person from our offices or agents, then you should check your ticket at that time and bring any errors immediately to the attention of the person who issued the ticket to you. If your ticket was delivered to you by post or any other method, then you must inform us of any errors no later than 2 working days after you receive your ticket and, in any event, prior to the stated departure time of the service. If your ticket is an e-ticket you must check the details in the ticket purchase screen of the chunkytrips.com site. You will not be permitted to make any amendments to the e-ticket or correct any errors in its details once you have selected the e-ticket delivery option and clicked the "book this ticket" hyperlink.
If you fail to inform us of any errors at the required time, then your ticket will be assumed to be correct. We will correct any ticket which contains any errors which were not reasonably apparent if you tell us about those errors as soon as reasonably possible after you notice them and you give us reasonable justification for saying that an error was made. You must check the departure location and times shown on the ticket as it is your responsibility to arrive at the correct stop for the stated time. You must also check if your ticket shows that carriage is by another carrier
*(a) Arrival:* You should arrive at the boarding point for a service at least 10 minutes prior to the timetable departure time for that service. We will normally release any seats one minute prior to the published departure time to ensure prompt departure of the service.
*(b) Effect of late arrival:* We shall not be liable to you if you miss any service as a result of your late arrival, and shall not be obliged to hold up any service to wait for you, or to provide a seat on any other service, if you miss a service.
You are required by law to wear the seatbelt provided at all times whilst seated. You may still use the toilet facilities but must refit the seatbelt after returning to your seat. It is the responsibility of the customer to ensure that they comply with this requirement. Chunky Trips coach providers will supply suitable seatbelts on all coaches.
If you fail in a material respect to comply with any condition that governs your ticket, we may cancel the ticket, and refuse you further carriage, without any obligation to refund the fare or other liability to you.
It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions. We will make reasonable efforts to carry you with the minimum discomfort and inconvenience
We reserve the right to alter any trips or suspend, cancel or withdraw services.
We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.
Our maximum liability to you for any reasonable and foreseeable loss, damage or liability (including but subject to the limitation set out in Clause 7.11 for loss or damage to your luggage) which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to an aggregate of £400.
You are not entitled to cancel your ticket, and we shall not be obliged to refund to you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these General Conditions.
*(a)You must make the refund claim:* You must make the refund claim: You must make your claim for a refund yourself and if asked you must provide reasonable proof of your identity and purchase. If you have a ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. You are only entitled to a refund if you have paid the fare which is being refunded.
*(b) Where you must make the claim:* If you make a claim at least 72 hours prior to the departure time shown on your ticket you may contact the office or agent who issued the ticket.
*(c) Time Limits:* Your claim for a refund must be made no later than 28 days after the date on which your ticket is valid for travel.
*(d) You must return your ticket:* When making your claim for a refund, you must return your ticket to us no later than 28 days after you cancelled your ticket and made your claim for a refund. We will not be obliged to give you a refund until we have received your ticket. This does not apply to e-Tickets or m-Tickets.
*(e) Refund charge:* We will make an administrative charge of £5 per passenger (as such charge may be amended by us from time to time) for giving a refund and cancelling your ticket except if the refund was made because of a cancellation or withdrawal of a service. We may deduct from the amount of any refund, any amount which we are entitled to charge for giving that refund.
*(f) Effect of refund:* If we give you a refund, then your ticket will be cancelled, and we shall have no further obligation to carry you under that ticket.
If we are notified that you have left behind or lost any of your luggage on a coach or at a station we shall take reasonable care of that luggage when it is located.
If we find any of your luggage on a coach or at a station, we will store it at such location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.
We will take reasonable care of your luggage, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to £150 for all such loss or damage. You should insure your luggage, especially if you are carrying valuable items, with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess
